We accept major credit and debit cards, PayPal, and direct bank transfers. All transactions are secure and encrypted for your protection.

Yes, we offer fast and reliable shipping across Australia, United States & United Kingdom. Delivery times may vary depending on your location, but most orders arrive within 25-50 business days in Australia and 35-65 business days in the United States & United Kingdom.

Return Requests: Once a shipping notification has been issued, orders cannot be cancelled. Any returns must be formally requested.

Return Window: Returns are accepted within 7 days of the original delivery date. The item must remain in its original, sealed product box—unopened and undamaged.

Non-Refundable Shipping Costs: Shipping costs are non-refundable for returns made due to a change of mind.

Return Authorisation: We reserve the right to decline or authorise returns exclusively for items that remain unopened in their original packaging, without any alterations or modifications, including the use of third-party or aftermarket components.

Refund Process: Refunds will be processed upon receipt and inspection of the returned product to confirm its condition. The product must be complete, undamaged, and in its original sealed packaging, including all original packing materials. Refunds will cover the purchase price, excluding shipping and handling charges, which are non-refundable.

Yes! Once your order has been shipped, you’ll receive a tracking number via email so you can follow your delivery in real time.

Our bikes are primarily designed for off-road use only and may not comply with street-legal e-bike regulations in Australia or the United States. Laws regarding electric bike usage vary by state and country, so we recommend checking your local regulations before riding on public roads or paths.